King Florist is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.
At King Florist, we are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.
A signature is required for all floral, gourmet and orchid gifts. We rely on your good information and delivery windows to complete your delivery.
In Store Pick Up: There is no delivery charge for arrangements that are picked up at our studio, King Florist, located at 1806 W Koenig Lane, Austin, TX 78756
Local Delivery: Local delivery is included with your order to our local zip codes listed below.
This includes zip codes:
78731, 78758, 78710, 78721, 78754, 78757, 78703, 78744, 78704, 78682, 78746, 78660, 78725, 78646, 78759, 78722, 78745, 78630,78613, 78748, 78750, 78705, 78713, 78752, 78742, 78756, 78730, 78681, 78717, 78702, 78727, 78753, 78723, 78724, 78664, 78665, 78653, 78728, 78741,78735, 78755, 78712, 78729, 78683, 78749, 78751, 78726, 78701
We also deliver to many Outlying Zip codes for a $15.00 delivery. You must select the "Outlying Area" delivery option in checkout. Your order will be placed on hold if the proper delivery method is not selected.
These zip codes include: 78732, 78733, 78734, 78736, 78737, 78738, 78739, 78747, 78641
Express service is not available for these areas.
Same day order cut off 2:00 pm M-F and 1:00 pm Sat.
Before Noon Delivery: We can guarantee before noon delivery for an $10.00 fee when the order is placed by 5:00 PM CST the day prior, or earlier.
4 Hour Express Delivery: We can guarantee same-day delivery in 4 hours for an $10.00 fee; orders must be placed prior to 2:00 PM CST to qualify for this same- day delivery option.
3 Hour Express Delivery: We can guarantee delivery in 3 hours for a $20.00 fee; orders must be placed prior to 3:00 PM CST to qualify for this same-day delivery option.
2 Hour Express Delivery: We can guarantee delivery in 2 hours for a $30.00 fee; orders must be placed prior to 4:00 PM CST to qualify for this same-day delivery option.
Out of Town Delivery: We can often help coordinate an out of town delivery but encourage our customers to call us directly as there will be some additional fees applied to this type of custom order.
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
U.S. orders received before 12:00 a.m. in the recipient's time zone will typically be delivered same day if selected (excluding holidays and peak floral periods). We will notify you if same day delivery is not available. Orders received after that time will be delivered the following day.
ORDER DELIVERY TIMES
Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
RECIPIENT NOT HOME
A signature is required for all perishable items. If your recipient is not home, we will attempt to leave the delivery with a neighbor, an apartment office or a co-worker. We will leave a note on the door of the recipient and a message on their phone. If we are unable to locate anyone to accept the order weather permitting we will leave the delivery on the door step. If we were not able to find someone to sign for your delivery and have to bring the order back, there will be a re-delivery attempt charge of $10.
We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.
While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. All cancellations and/or credit card changes are subject to a 10% credit card transaction retainer. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% retainer.
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.
Deliveries to schools must be placed before 9AM to guarantee same day delivery. We do not accept deliveries to students at this time. Deliveries to faculty and staff will be delivered to the main office.
We deliver from 9 AM-6:30 PM. Businesses will be delivered before 5PM unless an express delivery package is requested. If your recipient is only available at select times of the day, we highly suggest one of our express packages to guarantee your delivery time. Funeral deliveries will be verified with the funeral home or church and delivered accordingly.
We will do our best to hand the delivery directly to the recipient and have them sign for the item, but many businesses require us to deliver to security or the reception area.
Delivery of orders to rural route addresses cannot be guaranteed. We will do our best to find a florist in the delivery area but some areas are undeliverable.
DELIVERY CHARGES / WIRE CHARGES
A local delivery fee of $14.95 will be added to each order, for each address in our local delivery area. For deliveries outside of our local delivery area a service charge of $14.95 will be charged as well as a $5.00 delivery that is given to the delivering florist. This fee may vary but you will be contacted if so.
SPECIAL DELIVERY INSTRUCTIONS
If you input special delivery instructions we will not be responsible for the item once the instructions are carried out. Ex: If you tell us to leave the flowers on the door step we will not be responsible once the item is left on the step.
We will go above and beyond to deliver your flowers. We appreciate you allowing us to deliver your floral gift. We will treat it with care.
DELIVERY AREA ZIP CODES