King Florist is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service. 

At King Florist, we are dedicated to delivering your floral and gift orders in a timely manner. The time and date that your order is delivered is affected by the time and date that your order is placed, the method of delivery you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies below explain the delivery options available to you and how we process orders.

SIGNATURE REQUIRED

A signature is required for all floral, gourmet and orchid gifts. We rely on your good information and delivery windows to complete your delivery. 

DELIVERY OPTIONS

Same-day orders must be placed before 2: 00 PM CST Monday-Friday and before 1:00 PM CST on Saturday. We deliver from 9:00 AM CST - 6:30 PM CST. Businesses will be delivered before 5:00 PM CST unless an express delivery is requested. If your recipient is only available at select times of the day, we highly suggest choosing an express delivery option to guarantee your delivery time. Funeral deliveries will be verified with the funeral home or church and delivered accordingly.

In Store Pick Up: There is no delivery charge for arrangements that are picked up at our studio, King Florist, located at 1806 W Koenig Lane, Austin, TX 78756.

Local Delivery: All-day delivery (Between 9am-6:30pm) is $10. Same-day orders must be placed before 2:00 PM CST. We deliver to the following zip codes:

78701, 78702, 78703, 78704, 78705, 78710, 78712, 78713, 78717, 78721, 78722, 78723, 78724, 78725, 78726, 78727, 78728, 78729, 78730, 78731, 78732, 78733, 78734, 78735, 78736, 78738, 78739, 78741, 78742, 78744, 78745, 78746, 78748, 78749, 78750, 78751, 78752, 78753, 78754, 78755, 78756, 78757,  78758, 78759

78613, 78630, 78641, 78646, 78653, 78660, 78664, 78665, 78681, 78682, 78683

Express Delivery:

Before 1PM Delivery: We can guarantee before 1PM delivery for a $25.00 delivery fee when the order is placed by 11:59 PM CST the day prior, or earlier. 

DELIVERY STATUS

You will receive an email confirmation once your delivery has been made. Your order will be delivered within the time frame requested on the delivery date requested. If we have any difficulties with your order, we will contact you via telephone and e-mail to coordinate a solution.

RECIPIENT NOT HOME

If your recipient is not home, we will attempt to leave the delivery with a neighbor, an apartment office, or a co-worker. We will leave a note on the door of the recipient and a message on their phone. If we are unable to locate anyone to accept the order, weather-permitting, we will leave the delivery on the door step. If we are unable to locate someone to sign for the delivery and are unable to leave the flowers at the door, we will bring the order back to the store and notify you. There will be a re-delivery attempt charge of $10.

SUNDAY DELIVERY

We are closed on Mother's Day, Sunday, 5/13. We are unable to make deliveries on this day. Deliveries requested on this day will be delivered either the previous or the following business day depending on the order date and time.

CANCELLATION POLICY

Cancellations must be requested within 24 hours of placing your order and prior to delivery. All cancellations and/or credit card changes are subject to a 10% credit card transaction retainer. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% retainer.

SUBSTITUTION POLICY

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the we will deliver an arrangement with similar flowers and a container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction. Every effort will be made to provide an arrangement of equal or greater value.

SCHOOL DELIVERIES

Deliveries to schools must be placed before 9:00 AM EST to guarantee same day delivery. We do not accept deliveries to students at this time. Deliveries to faculty and staff will be delivered to the main office.

OFFICE DELIVERIES

We will do our best to hand the delivery directly to the recipient and have them sign for the item, but many businesses require us to deliver to security or the reception area.

RURAL DELIVERIES

Delivery of orders to rural route addresses cannot be guaranteed. We will do our best to find a florist in the delivery area but some areas are undeliverable and we will notify you if this is the case.

SPECIAL DELIVERY INSTRUCTIONS

If you input special delivery instructions, we will not be responsible for the item once the instructions are carried out. Ex: If you tell us to leave the flowers on the door step, we will not be responsible once the item is left on the step.

We will go above and beyond to deliver your flowers. We appreciate you allowing us to deliver your floral gift. We will treat it with care.

OUT OF TOWN DELIVERIES

We can often help coordinate an out of town delivery but encourage our customers to call us directly as there will be some additional fees applied to this type of custom order. 

If we are working with another florist shop in the delivery area, we are unable to guarantee delivery requests for a specific time. For deliveries outside of our local delivery area, a service charge of $14.95 will be charged.